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We want our web sites and online services to be as accessible as possible. We are working to make our site meet the Web Access Initiative (WAI) Priorities 1 and 2 accessibility standards. Here you can find out how to change your browser settings.

Please note, these instructions are for Internet Explorer and may vary depending on the browser version you are using. If you have any problems please use the Help menu in your browser toolbar.

Using access keys on our website

It is possible to jump between sections of our website to get around and find the information you are looking for just using your keyboard.

This website uses the UK government access key system and the following information details each of the keyboard shortcut commands available to you.

  • SSkip to main content
  • 0Accessibility
  • 1Home page
  • 3Site map
  • 4Search
  • 8Terms and conditions
  • 9Contact Us

Depending on your browser type use one of the following:

Internet Explorer 5+: Hold down the ALT key and select the number/letter of the access key, then press ENTER.
Internet Explorer 4: Hold down the ALT key and select the number/letter of the access key.
Internet Explorer 5+ for Mac: Hold down the CTRL key and select the number/letter of the access key.
Internet Explorer 4.5 for Mac: Access keys are not supported.
Netscape 6+: Hold down the ALT key and select the number/letter of the access key.
Netscape earlier versions: Access keys are not supported.
Mozilla: Hold down the ALT key and select the number/letter of the access key.
Text equivalents of all images have been provided and the relevant page and table header tags inserted.

To permanently apply font and colour changes

  1. On the browser Tools menu select 'Internet Options'
  2. On the General tab, select 'Accessibility'
  3. Click on the three boxes to show ticks
  4. Click on 'OK'

To enlarge text

  1. On the browser Tools menu select 'Internet Options'
  2. On the General tab, select 'Accessibility'
  3. Tick the 'Ignore font sizes specified on web pages' check box
  4. Click on 'OK'
  5. On the browser menu select 'view'
  6. Click 'text size'
  7. Choose the size of text

To change text and background colour

  1. On the browser Tools menu select 'Internet Options'
  2. On the General tab, select 'Colour'
  3. Deselect the 'Use Windows Colours' tick box
  4. Select the box next to 'Text' and choose a colour 5. Click on 'OK'
  5. Select the box next to 'Background' and choose a colour
  6. Click on 'OK'

To prevent graphics and images appearing

  1. On the browser Tools menu select 'Internet Options'
  2. On the Advanced tab, scroll down to the 'Multimedia' heading
  3. Deselect the graphics options 'animations', 'videos', 'pictures' and 'images' by clicking on the boxes to remove the ticks
  4. Click on 'Apply' then 'OK'

To change the size of the window

  1. On the browser View menu select 'Full screen' or press F11
  2. To change the colour of links displayed on a screen
  3. On the browser Tools menu select 'Internet Options'
  4. On the General tab, select 'Accessibility'
  5. Click on 'Select ignore colours specified on Web pages' (should contain a tick)
  6. Click 'OK'
  7. Select 'General' tab and click on 'Colours'
  8. Turn off the 'Use hover colours' tick box (should not contain a tick)
  9. Select 'Visited' and choose the colour that suits you best, click 'OK'
  10. Select 'Not Visited' and choose the colour that suits you best, click 'OK'
  11. Select 'OK' for 'Colours'
  12. Select 'OK' for 'Internet Options'

If you have any problems changing your browser settings, use the Help menu in your browser toolbar.

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Back Me Up is a trading name of Ageas Insurance Limited, part of an international insurance group with a heritage spanning more than 190 years. In the UK, Ageas provides over seven million customers with award-winning services.